My Visit

Welcome to the Heart Group. We understand that you may feel anxious about your visit to a heart specialist. Rest assured, we will do our best to help you get prepared, and answer any questions you may have. We want you to feel as comfortable as possible.

Before Your Appointment  |  Be Prepared  |  During Your Appointment  |  Cancel Appointment

 

What to expect before your appointment

New Patients

When you are scheduled to see a Heart Group specialist for the first time, you will receive confirmation of your appointment, directions to the office location, Heart Group policies and a contact list in the mail. If there is not enough time to mail the information before your appointment, the nurse will go over all necessary information with you while scheduling your appointment.

All Patients

The Heart Group’s automated system will attempt to reach all patients five days prior to their scheduled appointment. If you are not available to answer, we will make another attempt to reach you one day prior to your appointment. Upon answering the automated call, you will be prompted to confirm or cancel your appointment. If we are unsuccessful reaching you though our automated system, your appointment will remain on our schedule as planned. If you prefer to get appointment reminders via text message, notify our staff and we will be happy to set that up for you.

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To be prepared for your appointment

  • Please arrive 15 minutes prior to your appointment for registration
  • Be sure to follow all instructions given if you are scheduled for testing
  • Items to bring with you to every visit
    • All bottles of your medication, including any vitamins and herbal supplements you may take
    • Your insurance cards and/or Medicare Card
    • Driver’s License or ID
    • Copay payment
    • Any medical records you may have from another Physician

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What to expect during your appointment

Upon arrival for your appointment, please check in with the receptionist to complete the registration process. We know your time is valuable and make every effort to keep appointments as close to the scheduled time as possible. However, in healthcare, emergencies sometimes arise. On the rare occasion that your appointment is delayed, we will keep you informed about the delay.

When it is time for your appointment, one of our medical office assistants will lead you to an exam room. Every visit will include a measurement of height, weight, and vital signs. The medical office assistant will also review the current medication list that you brought with you. You will then see the physician, who will interview you about your medical history and current condition. After the physician completes the exam, he/she will discuss his findings and recommendations with you. A registered nurse will provide further education as needed and review the physician's recommendations.

If additional testing is required, an appointment will be made at check out before leaving the office. In that event that the appointment is unable to be made at that time, someone from the Heart Group will contact you to schedule the appointment. If your family doctor referred you to the Heart Group, the physician will communicate with him or her to report his findings and recommendations.

Should you have any questions before your appointment, please contact our office at 1-800-432-7868 or (812) 464-9133. If you have urgent questions or you experience a change in symptoms before visiting The Heart Group, please contact your family physician.

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How to cancel your appointment

Should you need to cancel your appointment for any reason, we request that you contact us 72 business hours prior to your appointment. Patients with multiple missed appointments “can” be assessed a no-show/cancellation fee and their account charged according to our new guidelines. Having patients cancel too close to their scheduled times or having patients simply not show up at all, prevents us from using that appointment time for other patients requiring our care. Cancelled appointments also impact the continued high quality care that we want to provide to our patients. In the event that a cancellation is necessary, please contact our office at 1-800-432-7868 or (812) 464-9133 to cancel/reschedule your appointment. Established patients are also able to send a message requesting a change in their appointment to their Physician’s Clinical Team via My Heart Chart My Heart Chart.

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